SMS Surveys

Phone screen showing SMS survey question from QuestionPro.
SMS (small messaging service) surveys are brief surveys sent to a participants via a text message to their cell phone. They can help streamline the survey process by making it easier for participants to respond at any time. SMS surveys are a valuable feedback tools due to high response rates and they are a preferred format for many participants.

When to Use:ÌýAfter an event or workshop for quick feedback

Estimated Time:Ìý5 minutes for participants

Participants:ÌýYouth, Adults

³§³Ü±è±è±ô¾±±ð²õ:ÌýÌýSurveyMonkey, MessageDesk, and QuestionPro are just some of the many online apps available for creating SMS surveys

  • Online polling app for designing surveys
  • Email or cell phone contacts for participants
  • Participant access to cell phones

SMS Survey Tips:

  • Keep survey short - 1-3 questions, tell people how long it will take to respond
  • Introduce yourself or brand your survey so respondents know who sent the survey
  • Share survey codeÌýat the end of an event or program, or send survey at an optimal time of day when people are likely to respond

Resources:

  • from Survey Monkey
  • from Twilio
  • from Question Pro
  • from Snap Desk

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