Enrollment Error Messages

If you’ve received an error message in Class Search, please search the errors below to explore your options for resolving the problem.

Please feel free to contact the Office of the Registrar for support if you can't resolve your issue.
 

Common Class Search/Enrollment Error Messages

  • Why Am I Seeing This:
    • You can’t enroll in classes until you for this term. Once complete, click the refresh icon to clear this message
  • What Does This Mean:
    • You must click on the link in the error message and complete the required preregistration steps. Once complete return to class search and click on the refresh icon and the error will disappear.
  • Recommended Solution: 
    • If you are having trouble accessing the preregistration steps by clicking on the link, try:
      • clearing your cache in your browser
      • close completely out of the browser
      • log back into class search and try again 
    • Instructions for completing preregistration.
    • If that does not work, please contact the Office of the Registrar so we can work with you to resolve the error.
  • What Does This Mean:
    • You need to add a local address in order to move on to the next page.
  • Recommended Solution:
  • What Does This Mean:
    • You have a hold on your record that was placed to prevent adding classes.
  • Recommended Solution: 
    1. Log in to .
    2. Select the notifications icon or go to the.
    3. Select "You have [number] hold(s)."
    4. Select a hold to view its description, which explains how to clear the hold and which office to contact with questions.
  • Why Am I Seeing This: You have not met the requisites required to take this class. This can include credit hours, major requirements or classes.
  • Recommended Solutions: 
    • Carefully review the list of required classes in the error message. Request an from the Buff Portal and compare your current and past courses to the list of pre-requisites. If a co-requisite is required, make sure to add this to your shopping cart. 
    • Review your . If you believe transfer credit may be missing, contact admissions for assistance. 
    • If you’re currently enrolled in the required classes at CU Boulder or the transfer credit has posted, please contact the Office of the Registrar for assistance.
  • What Does This Mean: 
    • Department consent is required to enroll in the class.
  • Recommended Solution: 
    • Please contact the academic department hosting class to ask about permission to enroll in the class. 
      • You can look up the department’s information using Google (example: search for “Aerospace Engineering CU Boulder”). Email the department or advisor to inquire about the process to obtain department permission.
  • What Does This Mean:
    • Your academic program has set limits on the amount of credit hours you can register for in a session or semester.
  • Recommended Solution:
    • Set up an appointment with your advisor to discuss your options and why you’d like to register above the credit hour limits.
  • What Does This Mean:
    • Your registration dates have not started yet.
  • Recommended Solutions:
  • Why Am I Seeing This:   
    • You are not eligible to enroll in classes for this term because the system was unable to locate a corresponding Term Activation Record. Nondegree students can term activate themselves using the in Buff Portal once registration begins for the term in question. Degree seeking students should contact the Office of the Registrar for further instructions once registration begins for the term in question.  
  • What Does This Mean:  
    • Students must be active in the semester in order to enroll. This means maintaining active enrollment, completing your first-semester application or reapplying if necessary. 
  • Recommended Solutions:  
    • First ensure that registration is open. Check the in Buff Portal or the full Academic Calendar for your registration dates. 
      • First semester students  
        • Open your admissions application and click View your decision notification under “Welcome!”. The letter should say “Thank you for confirming your intent to enroll. Welcome to the Buff Family!” 
        • Undergraduate students will need to complete the online experience in Canvas first and then check Undergraduate Students to see their timeline for registering.
        • If your letter does not state “Thank you for confirming...” please ensure you have completed your intention to enroll letter or paid your confirmation deposit. Contact admissions with questions.  
      • Continuing Undergraduates  
        • When did you last attend CU Boulder? If you haven’t enrolled in a while, you may need to reapply.  
        • Check our Return Chart first and contact admissions if you need to reapply.   
        • Contact us if you think you’re still eligible to enroll.  
    • Continuing Graduates 
      • Continuing graduates must receive a grade every fall and spring semester (W grades count) or apply for a leave of absence in to return to CU Boulder in the future without reapplying.  
      • A leave of absence is not required for summer semester; graduate students not taking summer classes are considered active students. 
  • What Does This Mean:
    • This likely means there is a time conflict that is preventing this transaction
  • Recommended Solution: 
    • Double check that the class does not have a time conflict with any of your enrolled classes.
    • Resolve time conflicts first by selecting another section and try again.
    • If no time conflict exists, contact the Office of the Registrar for assistance.
  • Recommended Solution:
    • Make sure you’re not adding the class through the calendar view, but from the course description. Click on “Add to Cart”.
  • What Does This Mean: 
    • This is usually a caching issue with your browser.
  • Recommended Solutions: 
    • Clear your browser’s history, restart your browser and then try to register again. (If you are unsure of how to do this, google “clear browser history” and include the name of your browser.)
    • Then log on to to try registering again.
    • Contact the Office of the Registrar with questions.
  • What Does This Mean:
    • There is information missing on your academic account.
  • Recommended Solution: 
    • Double check your identikey and password to make sure they are correct
    • Did you accept your admissions offer today? If so, you need to wait a day and then try again tomorrow.
  • What Does This Mean:
    • This is a known class search bug if you have recently changed your academic programs.
  • Recommended Solution:
    • Try adding/dropping classes individually, one at a time. 
    • If you are still receiving this error after trying to individually drop/add a class, then you will need to add or drop classes through the link.
  • What Does This Mean:
    • Your record may need review by our office.
  • Recommended Solution:
  • Why Am I Seeing This:
    • A Required Related Class must also be selected. There is an additional component required for enrollment that is missing.
  • What Does This Mean:
    • During class set up a component (recitation or lab) used to be required but is no longer part of the class.
  • Recommended Solution:
    • Check the “Required Class” section and see if there is a missing recitation or lab component. Add this to your cart and then try to register again. 
    • If this does not work, or no additional component exists, please contact the Office of the Registrar with the class information for assistance.

Contact Us

   registrar@colorado.edu
   303-492-6970

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