This page is the primary source of information for your migration steps and resources. Always start with this page to contact us with questions, find dates and take action on confirming your status.
Cohort 8 Migration Date: Nov 11 - Nov 22
How to Contact Us
We have a dedicated support team ready to help you during the migrations. To connect with us you should:
- Use the Live Chat feature on this page (bottom right hand corner)
- Live chat with our support team is open 7:30 a.m. - 4:00 p.m.
- Off-hours: submit your question through the chat interface and we will follow up the next day.
Reschedule Options & Criteria
Final date to reschedule: November 6, 2024
If your assigned migration window impacts your department/unit's business needs, you may request a reschedule.
Due to the large number of migrations and the scale of the effort, we have carefully assigned sites to specific cohort groups and dates to ensure service integrity and support.
Rescheduling is only considered for:
- Significant business impact (e.g., application or transaction deadlines).
- Conflict with a major event your unit is hosting.
- The primary site manager is out and unavailable to perform the migration review.
How to Reschedule a Migration Window
Confirm Your Status
A required step that needs to be completed by Wednesday, Nov 20 at 11:00 a.m MT. with one of the following:
- Confirm launch for Nov 21; or
- Request Extension #1 of migration review
- No response by 11:00 a.m. defaults to launch on Nov 21 starting at noon.
For extensions
If you have requested an extension, you will use this same form each extension week to confirm your status. For specific dates and deadlines, use the important date section on this page.
Cohort 8: Important Dates & Action Items
Summary View of Dates:
- Migration window:
- Week 1: Nov 11 - 15
- Week 2: Nov 18 - 22
- Extension #1: Nov 25 - Dec 5
Cohort 8 Full Dates & Details
Dec 6: End of Cohort 8 migrations and reviews. All cohort 8 sites fully launched on latest version.