Support Questions
The Live Chat team will be on out on Nov 1 and Nov 4. You can contact us with questions via websupport@colorado.edu

This page is the primary source of information for your migration steps and resources. Always start with this page to contact us with questions, find dates and take action on confirming your status.

Cohort 7 Migration Date: Oct 28 - Nov 7

On this page:

How to Contact Us

We have a dedicated support team ready to help you during the migrations. To connect with us you should:

  • Use the Live Chat feature on this page (bottom right hand corner)
    • Live chat with our support team is open 7:30 a.m. - 4:00 p.m.
    • Off-hours: submit your question through the chat interface and we will follow up the next day.听

Reschedule Options & Criteria

Final date to reschedule: October 23, 2024

If your assigned migration window impacts your department/unit's business needs, you may request a reschedule.

Due to the large number of migrations and the scale of the effort, we have carefully assigned sites to specific cohort groups and dates to ensure service integrity and support.

Rescheduling is only considered for:

  • Significant business impact (e.g., application or transaction deadlines).
  • Conflict with a major event your unit is hosting.
  • The primary site manager is out and unavailable to perform the migration review.

How to Reschedule a Migration Window

Confirm Your Status

A required step that needs to be completed by Wednesday, November 6, 2024 at 11:00 a.m MT. with one of the following:听

  • Confirm launch for Nov 7; or听
  • Request Extension #1 of migration review
  • No response by 11:00 a.m. defaults to launch on Nov 7 starting at noon.

For extensions

If you have requested an extension, you will use this same form each extension week to confirm your status. For specific dates and deadlines, use the important date section on this page.

Submit your status

Cohort 7: Important Dates & Action Items

Summary View of Dates:

  • Migration window:听
    • Week 1: Oct 28 - Nov 1
    • Week 2: Nov 4 - 8
  • Extension #1: Nov 11 - 15
  • Extension #2: Nov 18 - 22
  • Extension #3: Nov 25 - Nov 30

Cohort 7 Full Dates & Details听

  • Oct 15 at 1:30 p.m.: Pre-migration planning session

  • Oct 23 at 11:00 a.m.: Deadline for Cohort 7 to make a reschedule request

  • Oct 25 at 5:00 p.m: 听Site locked to content edits

  • Oct 28: Technical Migration by Web Express Team

  • Oct 29 -31: Sites sent to primary contact for start of migration review

  • Nov 4 - 6: Migration Review by site team

  • Nov 6 at 11:00 a.m MT. Confirm Status:听

    • Confirm launch for Nov 7; or听

    • Request Extension #1 of migration review

    • No response by 11:00 a.m. defaults to launch on Nov 7

  • Nov 7 at 12:00 p.m.: Launch process starts for confirmed sites; Site team pause on edits at 11:00 a.m.;听

  • Nov 7 at 12:00 p.m.: Extension #1 starts for sites that submitted requests

  • Nov 8: Confirmed site launched by Friday, 12:00 p.m. and open for edits again; receive archive of D7 site

  • Nov 8: Extension #1 migration review continues

  • Nov 11 - 13: Extension #1 review continues

  • Nov 13 at 11:00 a.m.:听

    • Confirm launch for Nov 14; or听

    • Request Extension #2 of migration review.

    • No response by 11:00 a.m. defaults to launch on Nov 14

  • Nov 14 at 12:00 p.m.: Launch process starts for confirmed sites; Site team pause on edits at 11:00 a.m.听

  • Nov 14 at 12:00 p.m.: Extension #2 starts for sites who submitted requests

  • Nov 15: Confirmed sites launched and open for edits again; receive archive of D7 site

  • Nov 15: Extension #2 review continues听

  • Nov 18 - 20: Extension #2 review continues

  • Nov 20 at 11:00 a.m. MT:听

    • Confirm launch for Nov 21; or听

    • Request Extension #3 of migration review

    • No response by 11:00 a.m. defaults to launch on Sep 26

  • Nov 21 at 12:00 p.m.: Launch process starts for confirmed sites; Site team pause on edits at 11:00 a.m.听

  • Nov 21 at 12:00 p.m.: Extension #3 starts for sites who submitted requests

  • Nov 22: Confirmed sites launched by Friday at 12:00 p.m. and open for edits again; receive archive of D7 site

  • Nov 22: Extension #3 review continues听

  • Nov 25 - 27: Extension #3 review continues

  • Nov 27. at 11:00 a.m.:听

    • Confirm launch for Dec 5

    • No response by 11:00 a.m. defaults to launch on Dec 5

  • Dec 5 at 3:00 p.m.: Launch process starts for confirmed sites; Site team pause on edits at 3:00 p.m.听

  • Dec 5: Confirmed sites launched and open for edits again; receive archive of D7 site听

听

Dec 5: End of Cohort 7 听migrations and reviews. All cohort 7 sites fully launched on latest version.

听

听

Things that won鈥檛 work during review (but will work once launched)

Some functions will only work when your site is live on a colorado.edu URL. The following features won't function correctly while you're reviewing the site in the sandbox environment (pantheon.io URL):

  1. Chat Widgets:

    • Chat widgets will not display on your migrated site until the site is launched. These widgets only function on a colorado.edu URL, so expect them to be inactive in the sandbox environment.

  2. Campus News Block:

    • The campus news block will not pull in CU Boulder Today articles while in the sandbox. This feature will work correctly once your site is live on a听colorado.edu听URL.

  3. Legacy Sandbox Links:

    • Web Express sites created before Spring 2022 may appear to have broken links in the sandbox environment. These links, starting with 鈥減1鈥� followed by numbers and letters, will result in a 404 error in the sandbox. They will function properly once your site is live on your colorado.edu URL.

  4. Webform Submissions:

    • Webform submissions will not be processed in the sandbox. Test submissions may not come through. Once the site is live on a colorado.edu URL, webform submissions will be processed correctly.