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Yan Liu and Dan Zhang. 2023. Intra-Consumer Price Discrimination with Credit Refund Policies . Forthcoming, Management Science . Consumers often receive a full or partial refund for product returns or service cancellations. Much of the existing literature studies cash refunds, where consumers get their money back minus a fee upon...

Rui Zhang, Saied Samiedaluie, and Dan Zhang. 2022. Product-based Approximate Linear Programs for Network Revenue Management . Operations Research , 70(5):2837-2850. The approximate linear programming approach has received significant attention in the network revenue management literature. A popular approximation in the existing literature is separable piecewise linear (SPL) approximation, which...

Dan Zhang and Larry Weatherford. 2017. Dynamic Pricing for Network Revenue Management: A New Approach and Application in the Hotel Industry. INFORMS Journal on Computing, 29(1): 18-35. Dynamic pricing for network revenue management has received considerable attention in research and practice. Based on data obtained from a major hotel, we...

Nelson Granados, Kunsoo Han, and Dan Zhang. 2018. Demand and Revenue Impacts of an Opaque Channel: Evidence from the Airline Industry. Production and Operations Management, 27(11): 2010-2014. Over time, opaque intermediaries, such as Hotwire and Priceline.com, have become an established distribution channel for the travel industry. We use a market...

Yacheng Sun and Dan Zhang. 2019. A Model of Customer Reward Programs with Finite Expiration Terms. Management Science, 65(8): 3470-3469. A little understood phenomenon of customer reward programs is the prevalent use of finite reward expiration terms. We develop a theoretical framework to investigate the economic rationale behind this phenomenon,...

Xiao Huang and Dan Zhang. 2020. Service Product Design and Consumer Refund Policies. Marketing Science, 39(2): 285-457. Customers often exhibit considerable uncertainty in their service valuations. In response, firms may tailor their products and allow service cancellations. We consider the joint product customization and refund policy decisions of a monopolistic...

Qian Liu, Yongbo Xiao, and Dan Zhang. 2022. Opaque Selling of Multiple Substitutable Products with Finite Inventories . Naval Research Logistics , 69(4):529-549. Opaque selling, in which a seller offers opaque goods (OGs), in addition to physical goods, has been shown to be an effective strategy to segment a market...

Yan Liu, Yacheng Sun, and Dan Zhang. 2021. An Analysis of "Buy X, Get One Free" Reward Programs . Operations Research , 69(6): 1823-1841. We study the effects of redemption hurdles on reward program members鈥� decision-making and firm profitability. We focus on the popular 鈥淏uy X, Get One Free鈥� (BXGO)...